Clients
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The Zurich UK online underwriting system was built to improve the intermediary experience, with the aim to reduce turnaround time, enable more timely communication, and deliver more consistent customer service. With delays being the biggest issue faced by intermediaries, Zurich chose the Allfinanz system because of its superior ability to automatically process the largest number of mortgage and family protection applications. |
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Metropolitan Life licensed Allfinanz's New Business solution for the implementation of a tele-underwriting process to replace the existing processes of paper application forms. Metropolitan shifted their entire new business process from paper to the telephone in under a year. By embarking on an overhaul process of its life company's new business operations, the company's desired outcome was ultimately achieved in improved efficiencies, reduced costs and an enhanced quality of service to both customers and intermediaries. |
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Radical New Business Process Redesign Moving from "Paper Applications" to the "Telephone" for all distribution
Download the Metropolian PDF Case Study (1 MB)
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The implemented Allfinanz system allows Liverpool Victoria to give its independent financial advisors a choice of flexible electronic processes for submitting life protection applications thereby effectively replacing their existing manual processes. This means faster acceptance of applications and significant reductions in overall operational costs. |
Press Release
Liverpool Victoria sign ₤26m deal with EDS
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Prudential had for some time had one of the most comprehensive e-commerce offerings for advisors across life and pensions as a whole. However a weakness in their offering was the lack of an online submission and underwriting capability for protection business. However, all that changed with the launch of their new protection proposition to the market using Allfinanz software. This was designed to help Prudential re-enter the protection market as a serious player in 2005 with a highly attractive proposition for adviser firms of all sizes. |
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Among large product providers, Prudential has for some time had one of the most comprehensive e-commerce offerings for advisers across life and pensions as a whole. However, until very recently, a weakness in our offering was the lack of an online submission and underwriting capability for protection business.
Download the Prudential PDF Case Study (902 KB)
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As Europe's largest mutual life insurer, Standard Life chose to use Allfinanz' new business technology to automate parts of the underwriting process for their online and back office processing. Chosen because of the functionality and flexibility that the solution offers, the new business process empowers intermediaries and employees to underwrite new business applications more efficiently. |
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An article by Standard Life on delivering a world class eCommerce solution. It appeared on page 14 of the Money Marketing 2006 survey.
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How Standard Life is making its move on the protection market with its online offering
Download the Standard Life PDF Case Study (33 KB)
Press Release
Standard Life Licenses Front Office for Underwriting Automation
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With stiff competition in the insurance market place, HSBC strove to implement a strategy to place it ahead of the rest. The way forward lay in developing a competitive set of insurance offerings and an overhauled information technology infrastructure to allow its agents to sell insurance faster and more efficiently bank branches. |
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HSBC deploys underwriting weapon to beat the competition in the UK insurance market
Download the HSBC PDF Case Study (994 KB)
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The company's subsidiaries offer annuities, mutual funds, individual and group life insurance, disability plans, retirement plans and more. As a major seller of life insurance, the company was searching for a way to solve two problems: firstly to provide an Internet-based telephone personal history interview to gather intelligent data for the underwriting process and secondly to simplify the insurance new business process for its call center. After an exhaustive and competitive tender process, they solved these two problems by selecting and implementing the Allfinanz solution for underwriting automation and new business processing. A teleunderwriting research report from Celent, profiles The Hartford as a case study. Click here to request the full report. |
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Getting The Product To The Customer, a call centre distribution case study from The Hartford:
- Using innovative distribution techniques and the right technology to reduce sale cycle times and costs
- Building a new business process solution around the specific needs of a distribution channel
- Measuring and building on success
Download the Hartford Powerpoint Presentation (1 MB)
The client faced multiple challenges including a process that was difficult to scale, did not
provide pro-active statusing desired by producers, and was ultimately challenging to manage.
Download the Tele-underwriting PDF Case Study (1 MB)
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Leading US Bancassurer (USA) With a wide range of financial products spanning multiple distribution channels, this client had been searching for new distribution avenues for their underwritten products. Banks seemed the obvious roll-out channel for these products due to the convenience of reaching new customers. However, this channel presented problems with brokers/agents not familiar with selling life insurance, alongside underwriters who lacked faith in the prescribed approach. Allfinanz software provided a solution by empowering insurance providers to take the customer through the underwriting, sales and acceptance procedures in a controlled manner. Importantly, this was completed in a mere 20 minutes - instead of the usual weeks required by traditional methods. |
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The deployment of xpertBridge resulted in a new business acquisition costs being cut by 80% and sales cycle times reduced from months to minutes, to the considerable delight of customers and intermediaries.
Download the Bancassurance PDF Case Study (259 KB)
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Other clients of Allfinanz, who first implemented their solutions pre-2002: - National Life of Canada (Canada) - Friends Provident (UK) - Bank of Valletta (Malta) - Middlesea Valletta Life (Malta) - Direct Line (UK) - National Irish Bank (Ireland) - Toronto-Dominion Bank (Canada) - Ulster Bank Group (Ireland) |